Professional Summary
Dedicated IT professional with over 20+ years of experience in technical support, systems administration,
and network engineering. Proven track record in helpdesk management, on‑site troubleshooting, and IT
infrastructure maintenance across diverse industries. Certified Microsoft Professional with strong
expertise in Microsoft 365 Security Administration, network theory, and PC engineering. Passionate
about delivering efficient technical solutions and maintaining optimal system performance.
Core Competencies
Technical Support
- Helpdesk Management
- On‑site Support
- Point‑of‑Sale Systems
- Troubleshooting
Systems Administration
- Microsoft 365 Security
- System Administration
- MCSE / MCSD Certified
- IT Infrastructure
Network Engineering
- Network Theory (N+)
- PC Engineering (A+)
- Wireless Networking
- CTWUG Member
Education
| Institution | Qualification / Subjects | Year |
|---|---|---|
| Cape Town Business College | PC Theory & Engineering (A+), Network Theory (N+), MOUS, MCSE, MCSD | 2005 |
| Oude Molen Technical High School | Matric – English (HG), Afrikaans (HG), Mathematics (SG), Physical Science (SG), Technical Drawings (HG), Fitting & Turning (SG) | 2004 |
Professional Experience
IT Administrator
Tandym Print Pty LTD
June 2018 – Present
- Manage and maintain IT infrastructure across the organization
- Provide comprehensive technical support to staff and systems
- Ensure system security and optimal performance
- Implement IT policies and procedures
Helpdesk Support Technician
Crimson Line Networking
Oct 2017 – May 2018
- Delivered remote and on‑site technical support to clients
- Resolved hardware and software issues efficiently
- Maintained client systems and networks
IT Support Technician
Tandym Print Pty LTD
Jul 2016 – Sep 2017
- Provided IT support for printing and production systems
- Troubleshot hardware, software, and network issues
- Assisted with system upgrades and maintenance
Helpdesk / Onsite Support Technician
Crimson Line Networking
Jan 2014 – Jun 2016
- Provided comprehensive IT support to diverse client base
- Managed helpdesk operations and on‑site visits
- Resolved complex technical issues
Helpdesk Support Technician
Computer Universe
May 2009 – Dec 2013
- First‑line support for hardware and software issues
- Maintained client systems and resolved technical queries
- Documented and tracked support tickets
On‑Site Computer Technician
Dial‑A‑Nerd Pty Ltd
Nov 2007 – May 2009
- Provided on‑site technical support to clients
- Diagnosed and repaired hardware and software issues
- Performed system upgrades and installations
Support Technician (Restaurant POS)
Pilot Software Pty Ltd
Apr 2007 – Nov 2007
- Specialized in restaurant POS system support
- Installed, configured, and maintained POS hardware/software
- Provided training and troubleshooting to clients
In‑Lab Computer Technician
Dial‑A‑Nerd Pty Ltd
Jul 2006 – Apr 2007
- Performed hardware repairs and upgrades in lab environment
- Diagnosed and resolved technical issues
Technical Support (iBurst Direct)
AbsolutValu
Mar 2006 – Jul 2006
- Provided technical support for iBurst wireless internet customers
- Troubleshot connectivity issues and provided solutions
Promotions Person
Ads Up
Mar 2005 – Sep 2005
- Promoted products and services to target audiences
- Developed communication and customer engagement skills
This CV was updated in 2026. The information contained herein is accurate and complete to the best of my knowledge.